Warm Homes


Need advice about keeping your home warm, heating it safely or struggling to pay bills?

First Contact Plus runs the Warm Homes service for free advice and information on ways to reduce heating costs and stay warm in your home. For advice call the team on 0116 305 4286.

Residents can benefit from a home visit by the Warm Homes Officer providing free energy saving items such as LED light bulbs, radiator reflectors, chimney balloons and much more.

Get support with:

  • Checking energy tariffs – are you paying more than you need to on your energy bills?
  • Grants for heating and insulation measures
  • Energy debt management and help to clear it
  • Checking heating and hot water controls
  • Understanding your properties Energy Performance Certificate
  • Accessing subsidies offered by your energy supplier
  • Support for vulnerable residents

Read More

Home energy advice:

Switching energy tariffs:

Internet price comparison sites help you to find the best deal for your energy by comparing the energy tariffs from many different suppliers at once. The Ofgem Confidence Code is a Code of Practice that governs independent energy price comparison sites. This code insists that its members follow key principles for how they operate their service. The sites covered by the Confidence Code act independently of suppliers and therefore produce unbiased results. All of the comparison sites are free to use and give detailed information on each tariff produced in the search. The following websites are all accredited by the Confidence Code:

Energyhelpline.com

Energylinx

MoneySupermarket.com

myutilitygenius.co.uk

SimplySwitch

Switchgasandelectric.com

TheEnergyShop.com

UKPower.co.uk

Unravelit

uSwitch.com (0800 6888 244)

Which? Switch

Help with energy arrears:

Citizens Advice Bureau (CAB) – The Citizens Advice Bureau provide free advice on budgeting, debt and benefit issues. This link provides details for local offices in Leicestershire.

Top tips to reduce condensation:

Reduce steam;

  • Put lids on pans when cooking
  • Close kitchen and bathroom doors when they are being used
  • Avoid drying washing indoors if you can. If you can’t, dry it one room with the door closed and a window open to let the warm moist air out
  • When having a bath, put the cold water in first to reduce the amount of steam

Ventilate to remove moisture;

  • Use extractor fans if you have them
  • Regularly air wardrobes, cupboards and drawers and don’t over fill them
  • Open the curtains during the day
  • After showering or bathing, open the window and close the door to let the warm air out

Heat, insulate and draught-proof;

  • Run the heating for periods of at least 3 hours at a temperature of at least 18 degrees C, especially if the house is occupied during the day
  • Try to maintain low level background heating in all rooms
  • It is cheaper and more efficient to run gas central heating by using the programmer, room thermostat and thermostatic radiator valves (TVRs) if fitted

Payments/grants to help you keep your home warm;

  • Some energy suppliers offer grants to help customers who might be struggling to keep their homes warm.
  • Please speak to us regarding Warm Homes advice on: 0116 305 4286.

The Priority Service Register:

As part of their licence obligations, domestic gas and electricity suppliers must offer special services to customers who are vulnerable and/or have a special need. Some suppliers include young parents on their priority service register.

The Priority Service Register includes things like;

  • A meter reading service (avoiding estimated bills)
  • Controls and adapters for appliances
  • Priority in an emergency, this could include being provided with alternate heating and cooking facilities in the event of a disconnection.

Keep warm in cold weather with our top tips:

  1. Eat for heat

If you’ve used the oven to cook, leave the door open after it has been switched off to let the hot air circulate.

  1. Layer up

One thick layer won’t keep you as warm as plenty of thin ones so pile them on. Thinner layers are often cheaper to buy too.

  1. A warm glow

A few candles can give off a surprising amount of heat, just be careful where you put them and never leave them unattended.

  1. Give your radiators some space

Keeping furniture away from radiators and removing items from beneath them enables the warm air to circulate around the room.

  1. Close off the cold

By keeping the door shut, the room you’re in will heat up more quickly and stay warmer for longer. Closing the doors of rooms not being used will also help to keep out the cold.

  1. Ditch the draughts

Using draught excluders against your front and back doors is a cheap way to keep out the cold.

  1. Get snug in your seat

Rather than reaching for the thermostat, try sitting on a low wattage heating pad.

  1. As the nights draw in…

Draw the curtains at night even in rooms not being used to prevent heat escaping through your windows. Don’t forget to open them again in the morning to let any sunshine in to heat your home for free.

  1. Hug a hot water bottle

Fill up a hot water bottle and switch off your heating before you go to bed. Make sure it is set to come on again before you get up to avoid frosty feet!

Please refer to the link below in Useful Resources; where you can complete a registration form.

Can’t find the information on the website or need further support? You can fill in our online form below (red self-referral button in the bottom right corner) and we will get back to you within two working days.

With Regards to the boiler being fitted...the Warm Homes Officer "was a lovely guy, spot on".

Customer - Anonymous